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Terms and Conditions of Sale
Our Contact details:
T King Associates Ltd
Unit 14 Swan Business Centre,
When an e-mail confirmation of your order is received, this is to indicate that we have received your order - it is not an order acceptance. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Credit Card Security
We use SagePay for online payments and, therefore, never see your credit card details.
Delivery Time and Shipping Method
We'll despatch your order within 7 to 10 days if we have the products you have selected in stock, we normally do.
Purchases for delivery in the UK or mainland Europe are despatched by 'next day' post or courier and will normally be delivered to you the day after despatch. For other destinations, times may vary. When your order is despatched we will advise by telephone or email.
Delivery charges will be calculated and quoted if applicable.
VAT, Taxes and Duties
VAT is charged on all orders for the UK or EU.
Some products (e.g. clothing in children's sizes) is VAT exempt ot zero-rated.
Taxes and/or Import duties may apply to goods delivered outside the UK. It is the buyers responsibility to determine if any any taxes and/or duties are payable and to pay them.
If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.
The Information We Need and How We Use It
T King Associates, a trading name of T King Associates, does not disclose buyers' information to third parties.
When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.
We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to email@example.com. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.
This web site sets a single "Session ID" cookie, essential for the operation of the web site which is used to 'remember' user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a 'Category 1' cookie within European legislation.
For more information on the use of Google cookies visit www.google.com/policies.
We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.
For more details visit the AddThis support page at www.addthis.com/privacy.
Your right to Cancel (Non-business customers only)
If for any reason you are not satisfied with the product(s) you have bought from us, please contact us straight away. In any case, this must be within 7 days of receipt.
Please also enclose a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.
However, please note that unless faulty, items that have been personalised cannot be returned for refund or credit.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
To return any products to us, please:
- 1. Make sure to tell us whether you want an Exchange or Refund.
- 2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
- 3. Pack the items safely, enclose the invoice and send it back to:
Can't find what you want?
We have thousands of products - please contact us
Our online catalogue contains just a part of our total portfolio of promotional clothing and gifts. For us to keep all of the available product displayed in a catalogue with up-to-date information would be impossible. So we've only put in the most popular products but made sure to cover the broadest range of categories that we can. The bottom line - if you can't see what you want in the catalogue make sure to give us a call and we can talk you through all of the alternatives at our disposal.